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Cancellation & Refund Policy

Last Updated: 06 October 2026

We want you to be fully satisfied with your purchase from Niradhya Flavours. This policy outlines the conditions under which orders can be cancelled, and refunds or replacements issued.

1. Order Cancellation

By You

  • You may cancel your order free of charge as long as it has not yet been processed for dispatch (status is “Processing” or earlier).
  • Once an order status changes to “Ready to Ship” or “Shipped”, it can no longer be cancelled.
  • Custom Mix orders (e.g., Bejad Atta) can be edited or cancelled only while the item remains in your cart or at checkout, before payment is completed. Once payment is confirmed, the custom mix specification is locked and cannot be changed, as preparation begins immediately.

To request a cancellation, contact us with your Order ID, or use the cancellation option in “My Orders” if available.

By Us

We reserve the right to cancel an order due to stock unavailability, pricing errors, delivery restrictions, or suspected fraudulent activity. In such cases, a full refund will be issued to your original payment method.

2. Returns

Due to the nature of our products (food items — grains, spices, and freshly prepared custom mixes), we do not accept returns for change of mind once an order has been dispatched.

We do accept returns/replacements in the following cases:

  • You received a damaged or leaking package
  • You received an incorrect item or quantity
  • The product received is expired or does not match the freshness/quality described

Such issues must be reported within 48 hours of delivery, along with photos of the product and packaging, to our support email.

3. Refunds

Refunds are issued in the following situations:

  • Order cancelled before dispatch
  • Order cancelled by us due to unavailability
  • Approved return due to damaged, incorrect, or defective product
  • Non-delivery of an order confirmed as lost in transit by the courier partner

Refund Process

  • Once approved, refunds are processed within 5–7 business days to your original payment method.
  • For Cash on Delivery orders (where applicable), refunds are issued via bank transfer or UPI; you will be asked to share your bank/UPI details securely.
  • You will receive an email confirmation once your refund has been processed.

4. Non-Refundable Situations

  • Change of mind after an order has been dispatched
  • Incorrect address or contact details provided by the customer resulting in failed delivery
  • Custom Mix orders where payment has already been confirmed and preparation has begun
  • Normal variation in product colour, texture, or packaging due to the natural nature of grains and spices

5. Exchange

We currently do not offer product exchanges. If you receive a damaged, incorrect, or defective item, please follow the Returns process above for a replacement or refund.

6. Contact Us

For cancellations, returns, or refund queries, contact us at:

  • Email: niradhyaflavours@gmail.com
  • Phone: +91 9782870999, +91 9079046480
  • Address: 27, Monika Vihar-1, Mangyawas Road, Mansarovar, Jaipur, Rajasthan 302020, India

    We aim to respond to all cancellation and refund requests within 24–48 business hours.